Warranty & Complaints
Thank you for your interest in the products and services of our company Kennico. This limited warranty applies to physical goods, and only to physical goods, purchased from our company Kennico (‘physical goods’).
What does this limited warranty cover?
This limited warranty covers all defects in materials and all defects due to workmanship during the warranty period. During the warranty period, our company Kennico will repair or replace, free of charge, products or parts of a product that prove to be defective due to faulty materials or workmanship.
What will we do to fix problems?
Our company Kennico will either repair the product free of charge, using new or refurbished spare parts. If the product cannot be repaired, we will send you a new product at no extra cost.
How long does the coverage last?
The warranty period for physical goods purchased from our company Kennico is 2 years from the date of purchase. A replacement physical good or part takes on the remaining warranty of the original physical good or 2 years from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover?
This Limited Warranty does not cover any problems caused by: consumer conditions, malfunctions, or damage not due to defects in materials or workmanship.
What do you have to do?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
Contact us here via Support@Kennico.com
+1 917-636-5952
Complaints
We at Kennico are committed to ensuring customer satisfaction and delivering high quality products. If for any reason you need to make a complaint about a product, please follow the process below.
Kennico complies with the Consumer Sales Act and provides a three-year right of complaint to you as a private customer. As a consumer, you have a legal right to complain for up to three years from the purchase, but within a reasonable time (two months) from the discovery of a fault. Complaints can be made by contacting our customer service at Kennico.
Please be prepared to provide relevant information so that we can handle your complaint.
In the event of a complaint, Kennico is responsible for the shipping costs including any replacement delivery. Therefore, it is important to use the shipping documents sent from Kennico. If you choose to pay for the shipping and how the product is sent back to us, you are also responsible for the product until it reaches us, including during transport. The product(s) returned against cash on delivery or cash on delivery will not be cancelled by Kennico.
For a product to be considered faulty, the fault must be an original one. An original fault is one that was already present when you bought or received the goods.
The fault does not have to be apparent immediately. It can be an original defect even if the defect becomes apparent after some time.
The goods are not considered faulty if you caused the fault yourself, for example by using them incorrectly.
If you want to complain about a product, first contact our Customer Service at the email below
Email: Support@Kennico.com
+1 917-636-5952
For faster handling of complaints, please contact us by email at Support@Kennico.com. We will endeavour to resolve your case as quickly and efficiently as possible to ensure your satisfaction.
If you are sending us a return, we recommend that you use a trackable shipping option. You are responsible for the item until it reaches us, including during transport. Products sent against cash on delivery or with a collection fee will not be accepted by Kennico. To ensure assistance with a return, we recommend that you keep the receipt as well as the tracking number in case your parcel is lost, as we cannot assist you with a refund without this information.
CONTACT INFORMATION
Company name: YYH Ecom Limited
Registration number: 77379541
Address: UNIT E01, 10/F, WONG KING IND BUILDING, 2-4, TAI YAU STREET, SAN PO KONG, HONG KONG
Contact us:
Support@kennico.com
+1 917-636-5952